Privacy Policy

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you request a quote, book a service, or contact us, we may collect personally identifiable information, such as:

• Name
• Email address
• Phone number
• Address (service location)
• Property details relevant to cleaning services
• Payment information (processed securely through third-party providers)

Usage Data

We may also collect information about how you access and use our website, including:

• Browser type and version
• Pages visited and time spent
• Device information
• IP address
• Referring website

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our cleaning services
• To process your service bookings and payments
• To send you quotes, invoices, and service confirmations
• To communicate with you about your service appointments
• To respond to your inquiries and provide customer support
• To send promotional communications (with your consent)
• To improve our website and user experience
• To comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Restricted access to personal information
• Regular security assessments
• Secure storage of physical and electronic records

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Provide relevant content and advertisements

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

Under Australian privacy laws, you have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal requirements)
• Opt-out: You can opt-out of marketing communications at any time
• Complaints: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details provided below.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• To provide our services to you
• To comply with legal, accounting, or reporting requirements
• To resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: